PROGRAMME

Time (GMT+8; Beijing/Hong Kong/ Singapore Time)	Pre-Conference
1030 - 1230	Pre-Conference Workshop by STR (Online)
1230 - 1330	Lunch
1230 - 1730	APacCHRIE Career & Higher Learning Virtual Fair
1400 – 1715	APacCHRIE Board Meeting

Time (GMT+8; Beijing/Hong Kong/Singapore Time)	Main Conference
0800	Registration
0830 - 1730	(All-Day) APacCHRIE Career & Higher Learning Virtual Fair
0900 - 0930	Opening Ceremony Welcome Message Ms Margaret Heng President of APacCHRIE and Conference Chairman of APacCHRIE Conference* 2021* Chief Executive of SHATEC Executive Director of Singapore Hotel Association Prof Kaye Chon Founding President of APacCHRIE Dean and Chair Professor, Walter & Wendy Kwok Family Foundation Professor in International Hospitality Management, School of Hotel and Tourism Management The Hong Kong Polytechnic University Opening Address by Guest of Honour Mr Ong Tze-Ch’in Chief Executive SkillsFuture Singapore
0930 - 1000	Keynote Presentation: Rebooting for the Great Recovery The COVID-19 pandemic has literally left the tourism and hospitality industry in disarray. Will there be an end to the whole pandemic and how will recovery look like for the industry? Our keynote speaker will provide us with insights on what will the reboot be like for Tourism. Keynote Speaker Ms Diaan-Yi Lin, Senior Partner, McKinsey & Company
1000 - 1015	Break
1015 - 1145	Plenary Session 1: Reimagining Hospitality and Tourism in the New Normal This plenary theme broaches on new opportunities unfolding in the hospitality and tourism trade vis-á-vis COVID-19 as an accelerant. It calls for revolutionary ideas from adoption of technology, AR, VR, robotics, to the way we approach data analytics and the soft touch required to make the difference. Two papers will be presented during this session – one focusing on redesigning experiences in tourism and the second on redesigning experiences in hospitality post pandemic. Each paper will be followed by a panel discussion. *“Redesigning Experiences in Tourism in the New Normal”* Speaker Mr Wong Ming Fai, Chief Technology Officer & QSM, Technology Transformation Group, Singapore Tourism Board (STB) Panelists Ms Jeannie Lim, Assistant Chief Executive, Policy & Planning Group, Singapore Tourism Board (STB) Ms Hermione Joye, Sector Lead, Travel APAC, Google Mr Wong Soon-Hwa, Chairman, Pacific Asia Travel Association (PATA) Moderator Mr Robert Hecker, Managing Director, Pacific Asia, Horwath HTL *“Redesigning Experiences in Hotel and Accommodation Post Pandemic”* Speaker Mr Jeff Crowe, Director, Communications Network Asia Pte Ltd. Panelists Mr Rajeev Menon, President, Asia Pacific (excluding Greater China), Marriott International Mr Arthur Kiong, Chief Executive Officer, Far East Hospitality Ms Alexandra Jaritz, Senior Vice President, Brand Management for Asia Pacific, Hilton Moderator Mr Jeff Crowe, Director, Communications Network Asia Pte Ltd.
1145 - 1245	Lunch
1245 - 1415	Plenary Session 2: Reimagining MICE of Tomorrow This plenary theme explores what are the new experiences for MICE post-COVID. How do we leverage technology, rethink space, embed sustainability and redesign service to cater to a new normal MICE landscape? *“The New MICE Gambit”* Speaker Mr Aloysius Arlando, President, The Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS) Panelists Mr Aloysius Arlando, President, The Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS) Mr Ong Wee Min, Vice President, MICE & Exhibitions, Marina Bay Sands Mr Rod Kamleshwaran, Partner, Gaining Edge Australia Ms Petrina Goh, Commercial Director for Singapore, CWT Meetings & Events Moderator Mr Adam Piperdy, Founder and Chief Experience Officer, Unearthed Productions *“Sustainable MICE”* Speaker Mr Tom Meyer, Senior Vice President Operations for Singapore, Philippines and Maldives, Accor Panelists Mr Choe Peng Sum, Chief Executive Officer, Pan Pacific Hotels Group Mr Paul Cunningham, Senior Director, Operations for South East Asia and Korea, InterContinental Hotels Group (IHG) Mr Peter Koh, Asia Strategic Sourcing Manager, Travel and Professional Services, Corning Singapore Moderator Ms Lauren Arena, Editor, M&C Asia, Northstar Travel Group
1415 - 1430	Break
1430 - 1630	Plenary Session 3: Reimagining Learning and Development Post COVID-19 Never before has there been a bigger shift then today where learning is literally moved to an online and hybrid mode. Is this here to stay? How can learning and development practitioners adapt and transform their teaching methodologies and transference of learning in the post-COVID era? This session will examine the changes to be expected in classrooms, in lecture theatres and at the work place. *“Fresh Constructs to Hospitality Learning and Education”* Speakers Prof Kaye Chon, Dean and Chair Professor, Walter & Wendy Kwok Family Foundation, Professor in International Hospitality Management, School of Hotel and Tourism Management, The Hong Kong Polytechnic University Dr Siu-Ian (Amy) So, Associate Professor, Department of Integrated Resort and Tourism Management, University of Macau Dr Gog Soon Joo, Chief Skills Officer, Skills Development Group, SkillsFuture Singapore (SSG) *“Making Higher Learning Seamless with Technology”* Speakers Prof Shirley V. Guevarra, Dean and Professor, Department of the Hotel, Restaurant and Institution Management, College of Home Economics, University of the Philippines Dr Peter Kim, Professor, Auckland University of Technology, School of Hospitality and Tourism, Auckland, New Zealand Dr Boo Huey Chern, Assistant Professor, Singapore Institute of Technology Moderator Mr Alan Lowe, Director, Academic & Student Development, SHATEC Interaction (Q&A)
1530 - 1730	APacCHRIE Career & Higher Learning Virtual Fair

Time (GMT+8; Beijing/Hong Kong/Singapore Time)	Main Conference
0800	Registration
0830 - 1730	(All-Day) APacCHRIE Career & Higher Learning Virtual Fair
0830 - 0900	APacCHRIE Annual General Meeting
0900 - 1030	Concurrent Session M1
1030 - 1045	Break
1045 - 1215	Concurrent Session M2
1215 - 1315	Lunch
1315 - 1445	Concurrent Session M3
1445 - 1500	Break
1500 - 1630	Concurrent Session M4
1630 - 1645	Break
1645 - 1815	Concurrent Session M5
1815 - 1830	Break
1830 - 1900	Award Presentation and Handover Ceremony

Time (GMT+8; Beijing/Hong Kong/Singapore Time)	Main Conference
0800	Registration
0830 - 1730	(All-Day) APacCHRIE Career & Higher Learning Virtual Fair
0900 - 0930	Opening Ceremony Welcome Message Ms Margaret Heng President of APacCHRIE and Conference Chairman of APacCHRIE Conference* 2021* Chief Executive of SHATEC Executive Director of Singapore Hotel Association Prof Kaye Chon Founding President of APacCHRIE Dean and Chair Professor, Walter & Wendy Kwok Family Foundation Professor in International Hospitality Management, School of Hotel and Tourism Management The Hong Kong Polytechnic University Opening Address by Guest of Honour Mr Ong Tze-Ch’in Chief Executive SkillsFuture Singapore
0930 - 1000	Keynote Presentation: Rebooting for the Great Recovery The COVID-19 pandemic has literally left the tourism and hospitality industry in disarray. Will there be an end to the whole pandemic and how will recovery look like for the industry? Our keynote speaker will provide us with insights on what will the reboot be like for Tourism. Keynote Speaker Ms Diaan-Yi Lin, Senior Partner, McKinsey & Company
1000 - 1015	Break
1015 - 1145	Plenary Session 1: Reimagining Hospitality and Tourism in the New Normal This plenary theme broaches on new opportunities unfolding in the hospitality and tourism trade vis-á-vis COVID-19 as an accelerant. It calls for revolutionary ideas from adoption of technology, AR, VR, robotics, to the way we approach data analytics and the soft touch required to make the difference. Two papers will be presented during this session – one focusing on redesigning experiences in tourism and the second on redesigning experiences in hospitality post pandemic. Each paper will be followed by a panel discussion. *“Redesigning Experiences in Tourism in the New Normal”* Speaker Mr Wong Ming Fai, Chief Technology Officer & QSM, Technology Transformation Group, Singapore Tourism Board (STB) Panelists Ms Jeannie Lim, Assistant Chief Executive, Policy & Planning Group, Singapore Tourism Board (STB) Ms Hermione Joye, Sector Lead, Travel APAC, Google Mr Wong Soon-Hwa, Chairman, Pacific Asia Travel Association (PATA) Moderator Mr Robert Hecker, Managing Director, Pacific Asia, Horwath HTL *“Redesigning Experiences in Hotel and Accommodation Post Pandemic”* Speaker Mr Jeff Crowe, Director, Communications Network Asia Pte Ltd. Panelists Mr Rajeev Menon, President, Asia Pacific (excluding Greater China), Marriott International Mr Arthur Kiong, Chief Executive Officer, Far East Hospitality Ms Alexandra Jaritz, Senior Vice President, Brand Management for Asia Pacific, Hilton Moderator Mr Jeff Crowe, Director, Communications Network Asia Pte Ltd.
1145 - 1245	Lunch
1245 - 1415	Plenary Session 2: Reimagining MICE of Tomorrow This plenary theme explores what are the new experiences for MICE post-COVID. How do we leverage technology, rethink space, embed sustainability and redesign service to cater to a new normal MICE landscape? *“The New MICE Gambit”* Speaker Mr Aloysius Arlando, President, The Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS) Panelists Mr Aloysius Arlando, President, The Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS) Mr Ong Wee Min, Vice President, MICE & Exhibitions, Marina Bay Sands Mr Rod Kamleshwaran, Partner, Gaining Edge Australia Ms Petrina Goh, Commercial Director for Singapore, CWT Meetings & Events Moderator Mr Adam Piperdy, Founder and Chief Experience Officer, Unearthed Productions *“Sustainable MICE”* Speaker Mr Tom Meyer, Senior Vice President Operations for Singapore, Philippines and Maldives, Accor Panelists Mr Choe Peng Sum, Chief Executive Officer, Pan Pacific Hotels Group Mr Paul Cunningham, Senior Director, Operations for South East Asia and Korea, InterContinental Hotels Group (IHG) Mr Peter Koh, Asia Strategic Sourcing Manager, Travel and Professional Services, Corning Singapore Moderator Ms Lauren Arena, Editor, M&C Asia, Northstar Travel Group
1415 - 1430	Break
1430 - 1630	Plenary Session 3: Reimagining Learning and Development Post COVID-19 Never before has there been a bigger shift then today where learning is literally moved to an online and hybrid mode. Is this here to stay? How can learning and development practitioners adapt and transform their teaching methodologies and transference of learning in the post-COVID era? This session will examine the changes to be expected in classrooms, in lecture theatres and at the work place. *“Fresh Constructs to Hospitality Learning and Education”* Speakers Prof Kaye Chon, Dean and Chair Professor, Walter & Wendy Kwok Family Foundation, Professor in International Hospitality Management, School of Hotel and Tourism Management, The Hong Kong Polytechnic University Dr Siu-Ian (Amy) So, Associate Professor, Department of Integrated Resort and Tourism Management, University of Macau Dr Gog Soon Joo, Chief Skills Officer, Skills Development Group, SkillsFuture Singapore (SSG) *“Making Higher Learning Seamless with Technology”* Speakers Prof Shirley V. Guevarra, Dean and Professor, Department of the Hotel, Restaurant and Institution Management, College of Home Economics, University of the Philippines Dr Peter Kim, Professor, Auckland University of Technology, School of Hospitality and Tourism, Auckland, New Zealand Dr Boo Huey Chern, Assistant Professor, Singapore Institute of Technology Moderator Mr Alan Lowe, Director, Academic & Student Development, SHATEC Interaction (Q&A)
1530 - 1730	APacCHRIE Career & Higher Learning Virtual Fair

Time (GMT+8; Beijing/Hong Kong/Singapore Time)	Main Conference
0800	Registration
0830 - 1730	(All-Day) APacCHRIE Career & Higher Learning Virtual Fair
0830 - 0900	APacCHRIE Annual General Meeting
0900 - 1030	Concurrent Session M1
1030 - 1045	Break
1045 - 1215	Concurrent Session M2
1215 - 1315	Lunch
1315 - 1445	Concurrent Session M3
1445 - 1500	Break
1500 - 1630	Concurrent Session M4
1630 - 1645	Break
1645 - 1815	Concurrent Session M5
1815 - 1830	Break
1830 - 1900	Award Presentation and Handover Ceremony